Only company willing to help us Christmas eve when heater wouldn’t work. 18 degrees outside. We called several businesses. Only 2 companies called us back. One company offered to show up 3 days later, Lockey showed up within an hour. A+ for customer care!
Ronnie Williams and I had fun today as we inspected the 3 heat pump units. We found a leaking nut in one unit. I was surprised as most leaking nuts are in Washington DC. We have been Lockey customers for 5 years now and do not plan to change HVAC service companies.
Good communication – office and/or technician called to say he would be at house in 30 minutes or less. Good knowledge of system (American Standard). Parts covered under warranty, but took about 1 week to arrive (in our situation that was not a big problem). Only paid for labor. So far, so good.
Great service. Reasonable price for budget minded families. Even pointed me in the right direction for financing. Could not ask for better. Thanks guys.